Answers to the questions clubs and organisations ask most often before getting started. You will find further details in the user manual and in the help inside the app.
Yes. The app is free for all non-profit organisations such as clubs – permanently and without restriction: no subscription, no member limits, no hidden costs. Every feature for organising assignments is available in full. The sponsor banner is an optional paid add-on and has no effect on the range of features: your club can show a local sponsor to all members in the app for one year and earn an additional income that way. For businesses and other commercial users, the rule is: use is tolerated as long as an advertising banner – usually their own advertising – is booked and the annual activation fee is paid. Without this activation, the provider may block the organisation after contacting it first; in the event of misuse, deletion is also possible.
Sports clubs, cultural associations, federations, churches and other organisations with volunteer assignments. You create teams or departments and choose the name for your members, the currency and the language of your organisation. The app is available in German, French, Italian and English, for iPhone and Android.
As org admin, you set the required hours per team and season: a goal per member and, if you like, an additional family goal. Every confirmed assignment automatically counts with the hours of its role. Every member sees their target and actual hours in the Cockpit at any time. Without required hours (goal 0), the hours worked are simply collected. Reports and statistics per season can be exported as CSV for your board and treasurer.
One family member creates a family in their profile and receives a family code; the others join with that code. The service hours of all family members count together in one shared pool. Children without a smartphone of their own are added as a shadow profile, which is managed entirely by the parent. For large families, the admin can reduce the allocation from the second person onwards in tiers.
As admin, you upload a calendar file (ICS, exported from Apple Calendar or Google Calendar, for example) to the events list. The app shows a preview, recognises dates that already exist as duplicates and automatically sets the matching role template for home and away dates. After the import you see a report. Members can be imported via CSV in the same way.
Download the app, tap “Join with a code” and enter the organisation’s join code. The admin generates the code and can renew it at any time. After the email confirmation, an admin approves the new member; unconfirmed accounts disappear by themselves after seven days. If the admin has already prepared a member, that member receives a personal invitation code and uses it to take over their profile including teams and planned assignments – with no additional approval.
The admin publishes events with the roles needed – fastest via role templates per team. Members sign up for open roles themselves, in which case the assignment counts as confirmed straight away, or the admin assigns them and they confirm in the app. Push notifications inform members about assignments and changes, and a reminder arrives around 24 hours before the assignment. You can sign out yourself up to 48 hours before the event; after that, only via an admin. Each member enters expenses directly on their role.
The operator is based in Switzerland; the database and login service run in Frankfurt (EU). Every organisation is technically isolated from all others. Your data is never sold, and there is no behavioural profiling. Within the organisation, org admins, team admins and crew members see exactly what belongs to them. Details are in the privacy policy.
In the app under Settings → Profile & account → “Delete account”. Your account is locked immediately, your future assignments are released, and no later than 30 days afterwards it is permanently deleted; until then you can cancel the deletion in the Cockpit. As the last org admin, you first hand over the admin role or delete the organisation.
Yes, without registering yourself: with the demo logins of the sample club “HC Arctic Vanguards” you log in as org admin, team admin or member and try everything out. The demo data is reset once a day. There is also a user manual and quick guides as PDFs.
Is your question missing? Write to us: support@clevercrewconnect.org